Refund Policy
Last updated 15 August 2026
The short version. Every workspace starts with a 14-day free trial and nothing is charged during it, so you can find out whether Creator Center suits you before paying anything. If you are charged and something has gone wrong, email us — we would rather refund you than argue.
The free trial
A new workspace gets 14 days free. We take a card at the start so the service does not stop the moment the trial ends, but no charge is made during those 14 days. Cancel before the trial ends and you are never billed.
The trial is for first-time workspaces. A workspace that has subscribed before starts billing immediately when it subscribes again.
Monthly subscriptions
Cancel any time. Your workspace keeps working until the end of the month you have paid for, and is not charged again. We do not automatically refund part-months, because you keep the service for the whole period you paid for.
Yearly subscriptions
If you cancel a yearly subscription within 30 days of the charge, ask us and we will refund it in full. After 30 days the year runs to its end and is not refunded, but you can cancel at any point to stop it renewing.
When we will refund you anyway
Ask, and we will refund, in any of these cases:
- You were charged after cancelling. Always refunded in full.
- You were charged twice for the same period.
- An outage on our side made the service unusable for a meaningful stretch of the period you paid for.
- You forgot to cancel a renewal you did not intend and have not used the service since it renewed — tell us within 30 days.
Changing package mid-cycle
Moving up a package charges the difference for the rest of the current period. Moving down credits the unused difference against your next invoice. These adjustments are calculated by Stripe and appear on your invoice; they are not paid out as cash.
How to ask
Email support@jmartshub.com from the address on the account, and say which workspace and which charge. We aim to answer within 2 business days. Approved refunds go back to the original card, usually within 5–10 business days depending on your bank.
Your statutory rights
Consumer law in your country may give you rights beyond this policy — including, in the UK and EU, a statutory cooling-off period. Nothing here takes those away.
Payments are processed by Stripe as merchant of record, so a charge may appear on your statement with Stripe's descriptor. Refunds are still arranged through us.